Ethics/Whistleblower Hotline Services

The City of Tulsa seeks a vendor to provide a fully managed ethics and whistle‑blower hotline service, including a web‑based reporting platform and a 24/7 toll‑free telephone hotline. The solution must support anonymous reporting, secure case management with role‑based access, multilingual capabilities, and robust reporting dashboards (daily to annual). The vendor will also supply implementation support, training, and data security measures (256‑bit encryption, breach reporting, and data destruction). The contract is a one‑year term with potential extensions and requires the vendor to meet specific insurance thresholds and provide two references. • Provide a secure, anonymous reporting system (web + phone) available 24×7×365. • Deliver case‑management tools with role‑based access, call‑back features, and multilingual support. • Supply ongoing reporting, data‑security safeguards, implementation, training, and compliance documentation.