District VoIP and Paging Upgrade

Union County Public Schools (UCPS) is seeking a qualified vendor to provide a complete turnkey solution for the replacement, implementation, integration, and support of a cloud-hosted Voice over Internet Protocol (VoIP) telephone system and associated paging system upgrades across approximately 53 schools and other district facilities. The project aims to provide a modern, reliable, scalable, and fully integrated communications platform that supports district operations, emergency communications, and future growth. The scope of work includes designing, furnishing, installing, configuring, integrating, testing, commissioning, and supporting the proposed VoIP and paging solution. Key requirements include self-service admin portal, bulk provisioning, voicemail-to-email delivery, text to voice capabilities, and E911 compliance. The vendor is expected to provide a migration strategy, system design and engineering, equipment procurement and installation, programming and configuration, testing and commissioning, training and materials for UCPS staff, and documentation. Some of the key features and requirements of the VoIP and paging systems include: • Cloud-hosted VoIP solution with self-service admin portal and bulk provisioning • Compatibility with Yealink T34w SIP phones and support for analog devices • Tiered hardware for various use levels, including classroom, reception, administrative, and conference • Number porting and DIDs, with seamless migration of existing DIDs and main directory numbers • Integration with existing intercom and paging infrastructure, including Valcom MultiPath systems and Bogen Nyquist systems • Support for emergency communication protocols, including lockdowns and alerts • Redundancy options and district-wide reliability with minimal downtime • Scalability and compatibility with future growth and upgrades.