Request for Quotation: Integrated IVR/Communication System with AI capabilities for PioneerRx

The George County Pharmacy, part of the George Regional Health System, is seeking price quotations and a brief feature summary for an integrated IVR/communication platform with AI capabilities that will seamlessly integrate with its existing PioneerRx pharmacy management system. The solution must replace the pharmacy’s current 12‑line telephone setup, support a high prescription volume (approximately 18,000 scripts per month), and be provided on a three‑year licensing/maintenance term. Vendors are asked to detail software licensing or subscription fees, implementation/setup costs, and confirm live integration capability with PioneerRx. The procurement is driven by a federally funded rural health grant, requiring adherence to federal procurement standards and competitive quotation. • Replace 12 legacy phones with IVR‑compatible hardware. • Provide AI‑enabled patient communication (voice, SMS, etc.). • Integrate directly with PioneerRx for prescription‑related notifications. • Offer a three‑year subscription/licensing model. • Submit a high‑level price quote and feature summary by October 2 2026.