OC ACCESS Paratransit Services

The Orange County Transportation Authority (OCTA) is seeking a qualified consultant to operate its OC ACCESS paratransit program on a turnkey basis. The contractor will be responsible for all aspects of service delivery—including management, staffing, reservations, dispatch, insurance, data reporting, hardware/software, and vehicle provision for driver relief and road supervision. The contract will be funded by the Federal Transit Administration and structured as fixed per‑trip rates with penalties for performance shortfalls. The initial term is four years with two optional two‑year extensions, and the service is slated to begin on July 1, 2027. OCTA encourages participation in a pre‑proposal conference and site walk on October 7, 2026, and requires submission of a detailed technical and price proposal by November 5, 2026. • Turnkey management and operation of OC ACCESS paratransit (personnel, scheduling, dispatch, insurance, data, hardware/software, vehicles). • Fixed per‑trip rate pricing; penalties for missed performance metrics. • Four‑year base term, two optional two‑year extensions; service start July 1, 2027. • Federal Transit Administration funding; no DBE participation goal. • Pre‑proposal conference & job walk on Oct 7, 2026 (optional). • Proposal submission electronically via OCTA OpenGov portal by 2:00 pm Nov 5, 2026. • Interviews scheduled for Dec 3, 2026; award expected early 2027.