P-57907 Enterprise Monitoring

The City of Pasadena is soliciting proposals from qualified vendors to design, implement, and support an Enterprise Monitoring and observability platform. The solution must provide unified, real‑time visibility across the City’s hybrid and multi‑cloud infrastructure, networks, databases, applications, and business services. Key objectives include reducing alert fatigue, accelerating root‑cause analysis, and enabling proactive service health management. The contract will cover platform licensing (or SaaS), integration with existing systems, configuration, migration, training, and ongoing support/maintenance. Proposals must include a detailed technical approach, implementation schedule, staffing plan, and a lump‑sum price. The award will be made after a City Council recommendation, with a submission deadline of 3:00 pm on October 29, 2026. • Unified monitoring platform covering on‑premise, cloud, network, and application layers. • Correlation of events and performance data to improve operational awareness. • Implementation services: design, integration, migration, testing, and training. • Ongoing support, maintenance, and optional future enhancements. • Required documentation: technical proposal, price proposal, qualifications, and various compliance forms.