VA Loan Servicing

The Department of Veterans Affairs is seeking a contractor to provide comprehensive loan‑servicing, loan‑origination, and related data‑management services for its Loan Guaranty Service portfolio. The contract is a firm‑fixed‑price RFQ covering both performing and non‑performing VA‑guaranteed loans, with reimbursable user‑fee items and multiple one‑year options. The contractor must board loans within seven days, manage payments, escrow, tax and insurance services, handle default and foreclosure processes, and supply daily/monthly data feeds to VA’s financial systems. Key deliverables include 24/7 borrower portals, quarterly program‑management reports, and strict security and subcontracting compliance. • Provide end‑to‑end servicing for ~73,000 loans (≈ $12 B balance) including boarding, payment processing, tax/insurance administration, and default management. • Deliver daily XML batch files to VA’s iFAMS system and monthly loan‑balance extracts; submit monthly invoices via VA’s Tungsten e‑invoice portal. • Maintain U.S.–only data handling, meet extensive reporting frequencies (monthly, quarterly, annual), and achieve subcontracting goals (13 % small‑business, 10 % SDVOSB/VOSB).