Workers' Compensation

The City of Conway is seeking proposals from qualified and experienced firms to provide Workers’ Compensation program services, including fully insured workers’ compensation coverage, third-party claims administration services, excess insurance placement, medical management services, loss control services, risk financing alternatives, and related professional services. The selected contractor will be responsible for administering a comprehensive workers’ compensation program in compliance with the Arkansas Workers’ Compensation Act. The program will cover approximately 614 full-time employees and 132 part-time, seasonal, and temporary employees across multiple operational departments. The contractor will provide professional claims management services, timely communication with injured employees and City staff, advanced reporting and analytics capabilities, and proactive risk management support designed to reduce claim frequency, severity, and overall program costs. • Key services include claims administration, medical management, return to work coordination, loss control services, and litigation management. • The contractor will be required to provide data reporting and analytics capabilities, including real-time online access to claims data and standard reports. • The contractor will be expected to demonstrate experience administering claims in compliance with all applicable provisions of the Arkansas Workers’ Compensation Act and applicable regulations of the Arkansas Workers’ Compensation Commission. • The contractor will be required to maintain all required licenses, certifications, and authorizations necessary to provide workers’ compensation insurance coverage and/or claims administration services within the State of Arkansas.