25-28 RFP COLLECTION AGENCY SERVICES

The City of Fairbanks is seeking a single U.S.-based collection agency to recover delinquent ambulance (EMS) billing accounts that are 180 days past due, and optionally other small‑volume municipal accounts. The contractor must provide an interactive web portal for data upload, comply fully with the Fair Debt Collection Practices Act and Alaska statutes, deliver monthly collection status reports, and maintain all records confidentially. The contract is a one‑year base term with up to four additional one‑year renewal options, and compensation is a flat‑percentage of amounts actually collected (the incumbent earned ~18.5% of collections). The vendor must supply required licensing, insurance, bid and performance guarantees, and adhere to strict submission requirements (sealed hard copy, no electronic bids). • Primary scope: debt‑collection services for ambulance billing (≈ $26,500 in referrals per month, 29 accounts). • Required deliverables: web portal, monthly reports, sample collection letters/scripts, licensing documentation, insurance certificates, and a flat‑rate % price form. • Contract terms: 1‑year base, renewable up to 4 years, performance & bid guarantees, local bidder preference, no offshore work, remote work allowed.