Recreation Management Software System

The City of Tulsa is seeking a hosted, cloud‑based recreation management software platform to replace its legacy RecDesk system. The solution must support full lifecycle management of patrons, programs, facilities, payments, reporting, and integration with the city’s financial (Munis) and payment processing (Paymentus) systems, while meeting strict security, accessibility, and uptime requirements. The contract is for an initial one‑year term with up to four optional one‑year renewals, and the vendor must handle migration of three years of historical data, provide virtual “train‑the‑trainer” sessions, and supply EMV‑enabled POS hardware and kiosk support. • Cloud SaaS platform with 99.9 % uptime SLA, PCI‑DSS, SOC 2 Type 2, and WCAG 2.1 AA compliance. • Mandatory integration with Paymentus for all credit‑card/ACH transactions and with Munis for GL exports. • Migration of 3 years of data from RecDesk, plus implementation of EMV terminals, receipt printers, and self‑service kiosks. • Comprehensive modules: account management, program/course registration, facility reservation, POS, reporting/analytics, mobile/web access, and ongoing 24/7 support. • Fixed‑fee pricing model preferred; contract length 1 year with four optional renewals.