Flexible Spending and Health Reimbursement Accounts Administrator

The City of Des Moines is seeking a qualified administrator for its Group Flexible Spending Accounts and Group Health Reimbursement Accounts. The selected administrator will be responsible for providing claims administration, customer service, and online access to reports. The city is looking for an experienced administrator with a high level of customer service, flexibility, and reliable systems. The contract is expected to start on January 1, 2027, and the city is seeking proposals from qualified companies. Some key aspects of the job include: • Providing claims administration and customer service • Offering online access to reports and a user-friendly website and mobile application • Handling enrollment and providing support for members and city administrators • Maintaining data security and confidentiality • Providing experience with similar projects and services • Including information about company staffing, training, and customer service • Describing the approach to implementation, termination, and transition • Including information about banking, billing, and reporting • Providing references from previous clients