Verification of Employment and Income Services

The City of Phoenix is seeking a contractor to provide verification of employment and income services for a five-year contract. The contractor will be responsible for transmitting employment and income data to third-party verifiers, including lenders, background check firms, property managers, prospective employers, and social service agencies. The contractor must begin system implementation by February 1, 2026, and complete it by April 15, 2026. The contractor must also provide an online website for receiving verification requests, a toll-free number for verifications, and ensure the security and confidentiality of employee data. Some key points to consider include: • The contractor must have been in operation for at least ten years and have experience providing similar services. • The contractor must maintain insurance coverage, including commercial general liability, worker's compensation, and professional liability, with limits of liability as specified in the solicitation. • The contractor must provide a referral script for City staff, establish a process for social service requests, and provide verbiage for the City's website. • The contractor must ensure the security and confidentiality of employee data, including password protection, timeouts, and encrypted hard drives. • The contractor must provide training to its employees on confidential data-handling best practices.