RFP 25-010-10A Employee Assistance Program

Shelby County Government is seeking a single vendor to deliver a comprehensive Employee Assistance Program (EAP) for approximately 8,000 active and retired employees and their families. The program must provide 24/7 counseling, crisis response, substance‑abuse treatment, wellness coaching, and a full technology platform (online portal, mobile app, web‑chat, single‑sign‑on) with robust reporting and analytics. Vendors must submit a detailed fee schedule on a per‑employee‑per‑month (PEPM) basis, guarantee pricing for a 36‑month period, and may optionally place fees at risk. The solicitation requires extensive documentation, including licensure, experience, insurance, and a scored Excel “scorecard.” The contract is initially one year with up to two optional one‑year extensions, subject to performance and funding. • Provide 24‑hour intake line, bilingual (Spanish) support, and dedicated staff for Shelby County. • Deliver technology‑enabled services: member portal, scheduling, mobile app, reporting dashboards, and optional single‑sign‑on. • Include unlimited training, wellness seminars, crisis‑intervention debriefings, and integration with existing county health programs. • Submit hard‑copy and USB‑based Excel scorecard by March 4 2026, with all mandatory forms (Intent‑to‑Bid, Drug‑Free Workplace Affidavit, certifications, etc.).