Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County seeks a qualified vendor to design, implement, and provide ongoing maintenance for a cloud‑based E‑911 community‑engagement platform that will automate post‑call surveys, capture and analyze feedback, and integrate directly with the County’s CentralSquare Enterprise CAD system. The solution must be SaaS, ADA‑compliant, support multi‑language SMS surveys, deliver real‑time dashboards, and meet an extensive security and compliance checklist (SOC 2, ISO 27001, NIST 800‑53, FedRAMP, etc.). The contract is a multi‑year, renewable agreement with a maximum term of five years and includes 24 × 7 support, training, documentation, a 12‑month warranty, and a disaster‑recovery plan. • Provide a configurable survey‑management platform (SMS/text delivery, no reminders, ~75 % call coverage) that integrates via CAD reporting database. • Deliver full‑service SaaS hosting, meeting rigorous security standards (encryption, MFA, logging, annual penetration testing, certifications). • Supply implementation, training, 24/7 support, warranty, and a roadmap for future releases; contract auto‑renews annually unless terminated.