Municipality of Anchorage – Request for Proposal (RFP) 2026P023 – Provide Paratransit Software

The Municipality of Anchorage is seeking a cloud‑based, fully integrated Intelligent Transportation System (ITS) to replace its legacy “AnchorRIDES” paratransit platform. The solution must support ADA‑compliant demand‑response scheduling, dispatch, rider communications, eligibility management, real‑time operations, extensive reporting, and seamless integration with municipal GIS, ERP (SAP), AVL, and potential third‑party micro‑transit or TNC services. The contract will include software licensing, implementation, data migration, training, one‑year hosting, and first‑year support, with optional add‑ons (mobile apps, hardware, additional integrations) priced separately. Vendors must demonstrate SOC 2 Type II compliance, HIPAA‑level data protection, and the ability to host data within the United States. • Core functionalities: automated scheduling, dynamic dispatch, multi‑modal rider portals (web, mobile, IVR), eligibility and certification workflows, real‑time monitoring, and configurable fare/financial coding. • Integration requirements: secure RESTful APIs (OAuth 2.0), GIS service‑area mapping, SAP data export, vehicle‑MDT compatibility, and optional TNC/micro‑transit interfaces. • Security & compliance: encryption at rest (AES‑256) and in transit (TLS 1.2+), multi‑factor authentication, role‑based access, audit logging, and adherence to municipal data‑retention policies.