Multi-Function Printing Devices & Managed Copier Fleet Options

Ferris State University is seeking qualified vendors to provide a curated portfolio of multi‑function printing devices (MFPDs) and associated managed‑print services for lease or purchase across multiple campuses. The university wants tiered device options (low, medium, high output) with standardized invoicing, scalable deployment, on‑site support, and integration with existing Papercut systems. Vendors must submit detailed technical, support, implementation, and security proposals, including lease terms (36‑60 months), maintenance costs per print, and service level agreements (same‑day response, 95%+ uptime, remote monitoring). The contract will cover device procurement, installation, ongoing management, and eventual transition of existing leases, with a focus on cost‑effectiveness, low total cost of ownership, and strong customer service. • Provide three device options per tier (Tier 1: 1‑10 K pages/mo, Tier 2: 10‑50 K, Tier 3: 50‑300 K). • Submit lease or purchase cost models, consumables, and per‑print pricing (B/W & color). • Offer managed‑print fleet services, including invoicing, usage analytics, and quarterly business reviews. • Meet security requirements: encrypted hard drives, disabled unused protocols, regular firmware updates. • Support on‑site (same‑day/next‑business‑day) and remote troubleshooting with 95%+ uptime guarantee. • Deliver and install equipment at multiple sites (Big Rapids, Grand Rapids, Traverse City, Detroit, Flint, Kalamazoo). • Provide a single monthly invoice per campus/department and integrate with Papercut.