Technical Support Services

The Board of Water and Light (BWL) is seeking technical support services to augment their staff in various roles, including Sr. IT Project Manager, Organization Change Manager, Integration Analyst, Business Analyst, Web Developer, Database Developer, Quality Assurance Specialist/Tester, Network Administrator, System Administrator, Database Administrator, and Technical Writer. The contract will be for one year, with two optional one-year extensions at the same rates. The selected contractor will provide time and material technical support services, and the BWL will provide a single point of contact to initiate work requests. The contractor will be responsible for providing services during normal working hours, with possible night and weekend hours depending on the position and project requirements. • The BWL is a municipally owned electric utility in Michigan, serving approximately 100,000 residential, commercial, and industrial customers. • The BWL has a metropolitan area network connecting five campuses via gigabit fiber over a Cisco infrastructure. • The BWL supports various server/storage/OS platforms, including Cisco and Palo Alto networking, Cisco UCS Servers, Dell PowerEdge, VMware ESXi, Microsoft Hyper-V, Pure SAN Storage, MS Windows 11, MS Windows Server 2019, 2022, and 2025, MS Windows Active Directory, MSSQL Server 2016 and 2022, and Oracle Server versions 9, 10, 11, and 12. • The BWL supports various systems, including SAP ERP Central Component (ECC), MS Exchange, GE Outage Management System, and ESRI GIS System. • The contractor will be required to provide a mechanism for expedited procurement of staff to meet the BWL's needs for immediate replacement or mission-critical services.