Payment Gateways

The City of Spokane is seeking information from qualified firms to design and implement a comprehensive, PCI‑DSS‑compliant payment‑gateway solution that will support a high‑volume municipal payment environment (≈ 700 k transactions per year, > $80 M in card‑processing value). The RFI is intended to gather technical, functional, and integration details to shape a future formal procurement. The solution must handle ACH, credit‑card, in‑person, online, and IVR payments, provide robust reporting, support mobile and wallet‑pay options, and integrate with the City’s utility‑billing system (Systems and Software) and financial management system (Mitchell Humphries FMS). The City prefers vendors able to work with its current processor, U.S. Bank, and expects the new gateway to eventually replace or augment the existing Alacriti platform. • Required capabilities: PCI‑DSS compliance, hosted/pop‑up/API/IVR payment flows, multi‑language IVR, mobile‑text alerts, Apple Pay, kiosk support, POS terminals, and detailed daily/transaction reporting. • Transaction volume: ~33,000 card transactions/month (~$203 average), ~700,000 total payments/year, > $80 M annual card‑processing value. • Integration needs: Must interface with Systems and Software (utility billing) and Mitchell Humphries FMS (financial), and be able to use U.S. Bank as the processor. • Timeline: Questions due Jan 6 2023; response due Jan 30 2023. No pricing required at this stage.