NG-911 Systems and Related Hardware, Software, and Services

The State of New Mexico is seeking proposals for the procurement of Next Generation 911 (NG-911) call handling systems, related hardware, software, and services. The proposed NG-911 call handling systems and related services are to ensure that, regardless of phone service carrier, dialing 911 in an emergency situation does not affect the ability to access emergency services. The scope of the procurement is intended to provide Public Safety Answering Points (PSAPs), local governing bodies, and/or other governmental entities throughout New Mexico with available NG-911 call handling systems, related hardware, software, and related services/labor such as training and services, at the best value for providing continued and improved 911 emergency services to protect the safety, health, and welfare of the people and visitors of the State of New Mexico. Key points to consider: • The procurement will result in a Statewide Price Agreement that may be utilized by all State of New Mexico agencies, commissions, institutions, political subdivisions, and local bodies allowed by law. • The award shall be for two (2) years from the date of award, with the option to extend for an additional four (4) years, on a four (4) year basis, and upon approval of all parties. • The proposed NG-911 call handling systems and related hardware, software, and services/labor awarded must be available to the PSAPs/purchasing entities should they elect to make any purchases and/or request quotes. • Offerors may submit a proposal for either On-Premise, Hosted, or Cloud Call Handling Systems OR individual proposals for each option. • All NG911 Call Handling System configurations must be able to interconnect to the State’s ESInet and NGCS and complete interoperability testing.