IPTV Streaming Entertainment Platform for Residential Halls

The University of Massachusetts system is seeking a vendor to provide a fully hosted, cloud‑based IPTV streaming entertainment platform for its residential‑hall populations across multiple campuses. The solution must support on‑demand digital video, be device‑agnostic (desktop, mobile, smart‑TV, streaming sticks), integrate with campus single‑sign‑on, and include an administrative dashboard for usage reporting. The contract is structured as a fixed‑price, lump‑sum award with a three‑year base term and two optional two‑year extensions. The vendor must supply all software licenses, hosting, maintenance, support, and comply with UMass’s contractual, privacy, PCI‑DSS, and insurance requirements. • Deliver a cloud‑based IPTV service (software‑as‑a‑service) for ~3,380 residential students, scalable to all UMass campuses. • Provide 24×7 operation, rapid response (2 h for major outages, 4 h for minor), and full warranty/support documentation. • Submit a single total firm‑fixed price covering all equipment, services, shipping, implementation, and ongoing support; include required forms (non‑collusion, tax compliance, insurance, etc.). • Meet extensive compliance clauses: no indemnification of the university, indemnify UMass for contractor negligence, adhere to MA privacy statutes, and maintain PCI‑DSS compliance if payment‑card data is handled.