Pharmacy Patient Workflow Tracking System

The Indian Health Service’s Gallup Indian Medical Center is seeking a contractor to design, implement, and support a comprehensive pharmacy patient workflow tracking system for two pharmacy locations (Main and 2018). The solution must include software, licensing, hardware (kiosks, ticket printers, public displays, audio announcements), 24/7 technical support, maintenance, upgrades, and warranty services, with HIPAA‑compliant privacy features and cross‑location data visibility. The contract period runs from December 1 2026 through November 30 2027, with options for extensions subject to funding. The award is set‑aside for 100 % Indian‑owned businesses. • Provide a full patient‑tracking system (software + hardware) for two pharmacy sites. • Support self‑check‑in kiosks, ticketing, queuing, public displays, and audio announcements. • Ensure HIPAA‑compliant privacy (use ticket numbers, not patient names). • Deliver 24 × 7 call‑center support, on‑call field technician, and emergency response within 30 minutes. • Offer continuous maintenance, preventive health checks, software updates, and hardware warranty (including RMA and overnight shipment for critical parts). • Must be able to share tracking data and reports between both pharmacy locations. • Contractor must be 100 % Indian‑owned; site visit on 9/1/2026 is optional.