Customer Service Social Skills Training for Surface/Rail Transportation and Station Personnel

SEPTA seeks a qualified consulting firm to design, develop, and deliver a comprehensive customer‑service social‑skills training program for its front‑line surface‑rail employees and for operations managers. The effort includes curriculum creation, instructional materials, in‑person classroom delivery across multiple locations, and performance measurement/continuous‑improvement activities over a five‑year contract term. The contractor must supply qualified instructors, produce workbooks and other supplies, manage class scheduling, and provide a needs‑assessment and post‑training evaluation framework.