Description
The VA is conducting market research to gather industry input on building a nationwide, 24/7/365 virtual emergent‑care network (VF2F). The effort will address software platform capabilities, staffing models, integration with existing VA health‑IT systems, and performance metrics for virtual urgent‑care delivery. Vendors are asked to provide capability statements, technical approaches, and cost‑to‑implement plans for any or all of the defined core elements.
• Provide a provider‑facing software solution that supports triage, video/phone/chat, EHR integration (FHIR/SMART‑on‑FHIR, HL7, NCPDP), AI‑assisted documentation, and 99.9 % uptime.
• Describe staffing and delivery structures (hub‑and‑spoke or distributed) to staff a 24 × 7 virtual emergency service across the United States, including credentialing and training plans.
• Offer implementation road‑maps, scalability estimates (500 k‑5 M virtual visits per year), and any cost‑reduction or performance‑improvement strategies.