Description
The University of North Carolina Greensboro’s IT Services department is conducting market research to identify enterprise‑level AI chatbot platforms that can be deployed across multiple university websites. Vendors are asked to submit detailed information on functionality, integration, customization, security, accessibility, and cost estimates. The RFI is purely informational; no contract will be awarded at this stage, but responses will shape a future solicitation for a full‑scale implementation.
• Objective: Gather vendor solutions for a federated, customizable AI chatbot that can serve individual departments while maintaining central oversight.
• Required capabilities: branding, WordPress integration, multi‑channel (SMS, Teams, mobile), knowledge‑base management, generative AI with hallucination controls, multi‑turn conversations, hand‑off to live agents, ServiceNow ticketing, multilingual (Spanish) support, SSO integration, accessibility (WCAG 2.1 AA), FERPA/HIPAA compliance.
• Security: encryption at rest/in‑transit, data ownership retained by UNCG, no training of external LLMs with UNCG data.
• Administrative features: departmental content editing, analytics, sentiment analysis, KPI dashboards, training materials.
• Submission format: electronic via NC eVP by 4 pm EST, 6 Oct 2026 for questions, 6 Nov 2026 for responses.
• No cost reimbursement; vendors bear all preparation costs.