Accounts Payable Automation Services

The University of Iowa is issuing a Request for Information (RFI) to gather detailed data from qualified service providers capable of delivering outsourced Accounts Payable (AP) invoice processing and related technology solutions. The RFI seeks comprehensive information on company background, solution architecture, integration experience, security/compliance posture, AI/automation capabilities, service level performance, implementation approach, and pricing structures to inform a future formal procurement solicitation. • Company profile: ownership, years in business, employee count, financial stability, certifications, and client mix (higher‑education, public sector). • Solution overview: delivery model, geographic footprint, on‑shore/near‑shore/off‑shore resources, shared vs. dedicated teams, implementation methodology, support and escalation processes. • Invoice processing capabilities: receipt methods, indexing, OCR, data extraction, validation, three‑way matching, exception handling, workflow routing, mobile approvals, audit trails, and payment file preparation. • Technology platform details: OCR/AI/ML features, dashboards, document retention, supplier portal, mobile functionality, and any third‑party software used. • Integration experience with ERP (PeopleSoft Oracle), financial, procurement, supplier‑management, and payment systems, including APIs and typical timelines. • Security & compliance: SOC, ISO, encryption, identity management, data privacy, business continuity, and public‑sector/higher‑education compliance. • AI & automation: invoice coding, exception management, predictive analytics, fraud detection, human‑oversight controls, and measurable client outcomes. • Service level agreements: processing cycle times, accuracy rates, exception resolution, system availability, and customer satisfaction metrics. • Implementation approach: timeline, governance, client resource requirements, data migration, testing, training, and change‑management support. • Pricing models: per‑invoice, tiered volume, subscription, transaction‑based, fixed‑fee, hybrid, plus implementation, support, licensing, and optional service fees. • Higher‑education experience: number of university clients, references, similar engagements, outcomes, and lessons learned.