NG‑911 Call Handling Systems and Related Hardware, Software, and Services

The State of New Mexico is seeking a comprehensive NG‑911 call‑handling solution that includes hardware, software, integration, training, and ongoing 24/7 support for its statewide public safety answering points. The contract will be a five‑year price‑agreement (with one optional five‑year renewal) and may be awarded to multiple manufacturers under a statewide price‑agreement framework. • Provide a fully interoperable NG‑911 system (voice and non‑voice) that integrates with the State’s ESInet, NGCS, i3 and legacy PSAPs. • Deliver hardware (dispatch consoles, UPS, generators, etc.), software licensing, GIS data integration, cybersecurity (NIST framework), and 99.999 % availability with rapid failure response (4 hr major, 24 hr minor). • Include design, installation, configuration, training (minimum 4 hrs/shift), remote monitoring, on‑site support, and post‑warranty maintenance for years 2‑5.