Process Serve - DHR Child Support

The Alabama Department of Human Resources Child Support Program is seeking a qualified process‑serving firm to deliver on‑demand service of legal documents for all county Child Support offices across the state. The contract is a fixed‑price, 12‑month base period with the possibility of up to four additional one‑year extensions (maximum five‑year term). No minimum volume is guaranteed; work is performed on an as‑needed basis and may fluctuate based on county demand and budget constraints. The supplier must maintain $1 M general liability insurance, accept state electronic payment methods, meet strict performance timelines (24‑hour return to court, 48‑hour notifications, monthly reporting), and sustain a minimum 65 % successful‑serve rate each month. • Process serve legal documents (summons, complaints, notices, etc.) for DHR Child Support county offices throughout Alabama. • Deliver proof of service to the court clerk within 24 hours and report to DHR monthly with detailed invoices and service reports. • Maintain $1 M liability coverage, comply with electronic payment requirements, and meet performance metrics (65 % success rate, 48‑hour address notifications, timely invoicing). • Contract length: 12‑month base, optional extensions up to a total of 5 years; no guaranteed minimum volume, with potential use of local sheriff or DA staff if budget constraints arise.