Description
The Defense Commissary Agency (DeCA) is issuing a Commercial Solutions Opening (CSO) seeking a turnkey, enterprise‑grade SaaS survey platform that can capture, analyze, and act on patron feedback across multiple channels. The solution must be cloud‑based, include all necessary personnel and tools, and provide robust analytics to drive continuous improvement of the patron experience. This is a “Call for Solution” where vendors submit a Phase 1 Solution Brief for evaluation; a contract may be awarded thereafter with base and optional periods.
• Provide a complete SaaS survey system with web, mobile, email, QR‑code deployment and secure cloud hosting.
• Deliver full analytical capabilities and reporting to turn raw survey data into actionable insights.
• Staff the effort with all required personnel, supervision, tools, and equipment; act as a long‑term partner for DeCA.
• No fixed period of performance; award may include option extensions at government discretion.
• Submission must be emailed to the listed points of contact by the deadline.
Attached files
Contact
Rakeeb I. Craig Sr.(Contracting/Agreements Officer)