Claims Adjusting Services

The City of Norfolk is seeking a vendor to provide professional claims adjusting services. This work will involve evaluating, processing, and managing insurance claims on behalf of the city, ensuring compliance with relevant regulations and timely resolution. The contractor will be responsible for investigating claims, negotiating settlements, and reporting outcomes to city officials. • Perform detailed claim investigations and assessments for municipal property and liability exposures. • Negotiate settlements with claimants and insurance carriers while adhering to city policies. • Provide regular reporting and documentation of claim status, outcomes, and financial impacts. • Ensure compliance with state and local insurance regulations throughout the process. • Offer recommendations for risk mitigation and claims handling improvements.