RFP 25-010-10A Questions and Answers No. 1

Shelby County, Tennessee is seeking a comprehensive Employee Assistance Program (EAP) provider to deliver a full‑service mental‑health and wellness solution for approximately 8,200 active and retired county employees. The contract requires unlimited counseling sessions, real‑time web‑chat, care navigation, extensive training, critical‑incident response, health‑fair representation, and a robust provider network that includes tele‑mental‑health options. Vendors must submit three pricing scenarios (separate PEPM, bundled PEPM, flat annual fee) assuming unlimited clinical utilization, provide quarterly utilization reports, and handle all communications and newsletters to employees. Compliance mandates SOC 1/2 reports, Title VI attestation, Equal Opportunity BRN, and detailed staff resumes; submissions include an Excel scorecard, specific exhibits, and USB flash drives. The award deadline is March 4, 2026, with the contract commencing upon execution.