ENDOSOFT SERVICE CONTRACT FOR PREVENTIVE & CORRECTIVE MAINTENANCE

The Department of Veterans Affairs awarded a one‑year firm‑fixed‑price contract to UTECH Products Inc. to provide comprehensive preventive and corrective maintenance for the EndoSoft endoscopy software platform at the White River Junction VA Medical Center. The contractor must deliver remote software support, on‑site preventive maintenance, emergency repairs, software upgrades, and full OEM parts coverage while meeting VA‑mandated Section 508 accessibility standards and maintaining ≥ 98 % system uptime. • Services include remote configuration, technical support, software upgrades, and on‑site preventive maintenance (annual). • Response times are strictly defined: 24‑hour initial response, 48‑hour on‑site arrival, 1‑hour emergency phone response, and 2‑hour emergency on‑site start. • All work must be performed by “Fully Qualified” field service engineers, with documentation submitted electronically to the VA’s Contracting Officer’s Representative.