Awarded vendors
- Red River Technology LLC
Description
The contract awards a single vendor to provide ongoing support, enhancement, and maintenance of Covered California’s chatbot platform and associated public‑facing websites. Work includes day‑to‑day chatbot operations (Microsoft Bot Framework, LUIS, Azure pipelines), website updates (HTML/CSS/JavaScript, React), accessibility remediation (Section 508/WCAG 2.1 AA), and security/privacy compliance (MARS‑E). The contractor must operate on‑site in Sacramento during standard business hours, follow Agile bi‑weekly sprint cycles, and meet strict deliverable acceptance timelines (10‑day review, 5‑day correction). The three‑year base term may be extended twice for additional one‑year periods, with a total ceiling of $3.75 M (≈ $1.25 M per year). Preference incentives are available for small‑business and DVBE certifications, but the award was not a set‑aside.
• Day‑to‑day chatbot support and enhancements using Azure AI services.
• Web‑site maintenance, UI/UX updates, and accessibility remediation.
• Agile delivery with bi‑weekly demos and rapid defect correction.