Unemployment Insurance Claims Administration / HR

This three‑year contract tasks a private vendor with administering unemployment‑insurance (UI) claims for the City of Worcester and its public schools, covering roughly 7,600 employees. The vendor must process claim filings, verify monthly data, handle protests and appeals, provide a secure online portal for HR, generate regular reports, and conduct training for managers. Performance is measured on compliance with Massachusetts law, timely claim resolution, and cost‑control analysis. • Scope includes full‑service UI claim processing, verification, reporting, and representation at hearings. • Deliverables require separate tracking for the City vs. Schools, fiscal‑year reporting, an online portal, annual budget analysis, and training sessions. • The contract is awarded on a firm‑fixed‑price basis, with a flat annual fee covering all services; bid deadline was 15 May 2024, and the contract runs from 1 July 2024 to 30 June 2027.