Job Connector Shuttle Services

The Multnomah County Department of Community Services, Transportation Planning Division, is seeking a contractor to provide transit operating services, including two fixed-route evening and weekend transit services from Swan Island to Troutdale Airport Industrial Park. The contract has a total budget of approximately $1 million in State Transportation Improvement Funding (STIF) for fiscal years 2020 and 2021. The contractor will be responsible for complying with all financial, audit, accounting, reporting, and operational requirements. Key performance measures include providing reliable and cost-effective service, with a focus on serving workers, elderly, and disabled populations in rural and urban Multnomah County. • The contract term is 2 years with an option to renew for 3 additional one-year periods. • The contractor will be paid on an hourly fee-for-service basis for fixed-route shuttles and a unit rate per one-way trip for demand-response service. • The contractor must comply with all insurance requirements and provide verification of insurance coverage. • The contractor must submit an itemized monthly invoice for all charges, with adjustments to hourly fee-for-service and unit rates allowed once per year. • The contractor must have experience operating a fixed-route scheduled transit service and a demand-response transit service. • The contractor must have a robust plan to handle issues such as driver absenteeism, equipment breakdowns, and emergency situations. • The contractor must have clear policies and procedures for handling customer complaints and ensuring equal opportunity for women, minorities, and disadvantaged populations. • The contractor must have programs and policies to promote a productive work culture and encourage employee participation and satisfaction.