To procure HCBS and Quality and Member Experience Monitoring

The Colorado Department of Health Care Policy and Financing (HCPF) is seeking a qualified organization to serve as the administrator for Home and Community Based Services (HCBS) quality and member experience monitoring. The contractor will manage the administration of the National Core Indicators (NCI) surveys for Aging & Disabilities and Intellectual & Developmental Disabilities, as well as the Children’s Waiver Satisfaction Survey (CWSS). Responsibilities include recruiting and training interviewers, conducting background checks, performing field‑level quality assurance, managing survey devices and HIPAA‑compliant software, maintaining data‑tracking databases, producing weekly and monthly status reports, and delivering final data files and summary reports. The contract is expected to begin ~60 days after public posting and run until June 30 2027, with an overall ceiling of five years and annual budgets ranging from $340 K to $400 K. The award will be based on technical approach, relevant experience, risk assessment, and price. • Administer NCI‑AD, NCI‑IDD, and CWSS surveys on a rotating fiscal‑year schedule. • Recruit, train, and manage a geographically dispersed interview team (including bilingual staff). • Conduct comprehensive background, criminal, and motor‑vehicle checks for all interviewers. • Provide HIPAA‑compliant tablets/laptops and CAPI software; ensure data are entered directly into state systems. • Perform field quality‑assurance checks on ≥5 % of interviews and submit monthly QA summaries. • Develop and maintain mapping, territory designations, and assignment lists for ~5,500 participants per survey. • Generate weekly progress reports, monthly status reports, and final data submissions by June 30 each fiscal year. • Deliver final survey administration summaries, including response rates, challenges, and recommendations. • Comply with Colorado accessibility standards (WCAG AA) and all relevant state statutes.