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Shelby County·Tennessee

Single Source - Case File Management System Maintenance

Closes 9/22/2026$100k – $300kSole Source
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Description

The County’s District Attorney Office is seeking a qualified vendor to provide ongoing technical support and maintenance for its existing JustWare case‑file management system. The work includes ticket resolution for SSRS reporting, JDA document handling, business‑rule troubleshooting, and SQL script development, as well as integration assistance with the County’s content‑management system. The contract runs for a one‑year period, beginning July 1 2026, with proposals due by September 22 2026. • Provide technical services for the JustWare case‑file management system (software support, bug fixes, enhancements). • Resolve tickets involving SSRS reports, JDA documents, business rules, and SQL scripts. • Offer assistance with system‑to‑CMS interactions, including functional queries, error resolution, and process consulting. • Submit a letter of interest and detailed pricing to the County’s contact email by the deadline. • Contract is single‑source; the County reserves the right to reject any or all quotes.

Attached files

The solicitation documents live at the source — open the bid source above to download them.

Contact

Sherry Money(Contact Person)

[email protected]

Key dates

Opened
9/14/2026
Closes
9/22/2026
Duration
1 year

Last updated

Details

Type
Sole Source
Industry
Information Technology and Software Development
NAICS
541512

Budget estimate

$100,000 – $300,000

No contract value is disclosed. Based on comparable municipal IT support contracts for a year‑long system maintenance and integration effort, a reasonable ball‑park would be between $100k and $300k, depending on staffing levels, hourly rates, and the number of support tickets anticipated. Smaller vendors may price toward the lower end, while firms with extensive JustWare experience could command higher rates.

AI estimate from the solicitation

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