Town-Wide Voice over IP (VoIP) Phone System

The Town of Nantucket is seeking a qualified contractor to design, implement, and maintain a town-wide Voice over IP (VoIP) phone system. The system should be able to support 375 users, with 279 IP phone extensions, 60 mailbox-only users, 35 analog phones, and 1 SIP intercom. The system should also be able to integrate with the Town's Microsoft 365 environment, including Microsoft Teams and Exchange Online. The contractor will be responsible for conducting a comprehensive assessment of the Town's existing telecommunications environment, developing a detailed system design, procuring and deploying all necessary hardware and software, and providing training and ongoing support. The contract is expected to last for 9 months, with an anticipated start date of October 1, 2026. Some key features of the project include: • Providing a complete solution that includes all necessary hardware and software • Improving operational efficiency through an intuitive menu structure and intelligent call routing • Enhancing scalability to allow for future expansion and integration with additional communication tools • Ensuring compliance and security through adherence to industry standards for data protection • Supporting hybrid and remote work through softphone and mobile client capabilities • Integrating with Microsoft 365, including Microsoft Teams and Exchange Online • Maintaining high availability and redundancy across all 13 Town locations