OCR RFP for the Development of a Custom Case Management & Billing System

The Office of the Child's Representative (OCR) is seeking a long-term relationship with a software development and support partner to build and support the next-generation version of the CARES case management and billing software. The new system must be a fully custom software solution that OCR will own 100%, and it must support both OCR contractors and staff. The system must maintain compatibility with the Colorado Operations Resource Engine (CORE) and must enforce strict access controls to safeguard case data and protect the confidentiality of youth. The selected Proposer will be expected to carry forward the work done by OCR, reviewing and refining the materials provided, and helping OCR finalize a high-quality, user-friendly system through collaborative development. Key features of the system include: • Improved user interface and user experience • Enhanced security and access controls • Intuitive workflows and guided processes • Better access to technical help and support • Operational efficiency for both OCR users and end users • Data integrity and protection • Role-based access to migrated data • Logging of significant changes and mechanisms for restoring previous versions The Proposer must provide a single point of contact for managing communications and ensuring accountability, and must maintain consistent, timely communication with OCR. The Proposer must also provide access to a project management tool for ongoing troubleshooting, enhancements, and tracking of project progress.