Utility Bill Printing, Inserting & Mailing Services

The City of Sunrise is seeking a qualified contractor to provide bill printing, inserting, and mailing operation services to assist in distributing utility bills to its customers. The contractor must have a multi-function facility that can provide processing for designing, printing, inserting, and mailing bills. The City will provide various inserts to be included with the utility bills, and the contractor must maintain an inventory management system for the bill inserts and stock forms. The contractor must also be able to provide multiple variable text messages on the bill and have the ability to present electronic bills in an email attachment to customers requesting this service. • The contractor must have the ability to provide same-day printing and delivery to mail centers from the previous night’s billing process. • The City requires online access to review images of utility statements prior to printing. • The contractor must generate reports pertaining to the number of invoices printed, total amount invoiced, number of bill inserts mailed, etc. • The contractor must provide detailed reports outlining the number of emails sent, number of bills suppressed, utility account numbers, customer name, service address, and email address used to deliver the e-bill.