RFP20261008 Managed Endpoint Detection& Response Services

Merrimack County is seeking a vendor to provide a full‑stack Managed Endpoint Detection & Response (MDR) solution for 550 Windows endpoints across county facilities. The contract includes deployment of a lightweight endpoint agent, a cloud‑based management console, and a 24 × 7 × 365 human‑led Security Operations Center to monitor, investigate, and remediate threats. Vendors must submit separate “all‑inclusive” cost proposals for 1‑, 2‑, and 3‑year terms, and meet product performance benchmarks equivalent to SentinelOne Managed EDR. • Deploy lightweight agents on 550 Windows workstations/servers with offline detection and remediation capabilities. • Provide a high‑availability SaaS portal for policy management, reporting, and incident dashboards. • Deliver 24/7/365 SOC services that include threat verification, active hunting, incident response, and detailed reporting. • Offer itemized, all‑inclusive pricing for 1‑, 2‑, and 3‑year contract options, with required insurance and subcontractor disclosures.