Case Management Services

The City of Indianapolis is seeking a vendor to provide case management services for the Office of Public Health and Safety. The selected vendor will be responsible for providing 24/7 availability for emergency shelter placements and will be required to secure an account with ReloShare. The City has established processes and standard operating procedures, which will be shared with the selected vendor during best and final offer negotiations. The vendor will be expected to provide services in alignment with industry standards and will be required to respond to referrals and requests in a timely manner. • The City reserves the right to contract with more than one vendor if it is deemed most advantageous to the City and the Program. • The selected vendor is expected to be under contract and begin work on January 1, 2026. • The City has funds sufficient to cover the costs of the work and services outlined in the RFQual. • The vendor will be required to provide services 24/7. • There are caps and guidelines for rental, utility, storage, food, and vehicle assistance per client.