Directory Assistance Services Contract

The College of Charleston is seeking a vendor to provide comprehensive directory assistance services for a five‑year period. The contract will cover call‑answering, an alert line, and a basic service fee, all billed annually. The vendor must securely receive nightly electronic directory files, maintain an internal searchable database, and meet a service‑level target of answering 95 % of calls within 30 seconds. The solicitation allows alternates for each fee line item and requires detailed references, tax certifications, and compliance with South Carolina vendor preference rules. • Provide 5 years of directory assistance (call answering, alert line, basic service) with annual fees. • Meet a 95 % call‑answer‑within‑30‑seconds SLA and handle nightly secure data transfers. • Submit pricing on a per‑call basis, include three customer references, and certify compliance with the Iran Divestment Act and SC resident‑vendor preferences.