Volunteer Management System for Medical Reserve Corps (MRC)

The State of Vermont is seeking a vendor to deliver a full‑featured, HIPAA‑compliant volunteer management system for its Medical Reserve Corps (MRC). The solution must support registration, credential verification, mass mobilization, event scheduling, badge printing, reporting, and integration with state identity providers, while meeting stringent security, accessibility, and data‑privacy standards. The contract includes implementation services, training, and a five‑year support/maintenance period. • Core SaaS platform providing online volunteer enrollment, credential checks (EMS, medical board, DEA, etc.), and multi‑modal alerting (email, SMS, voice). • Role‑based access, API/Integration capabilities, SAML 2.0 or OpenID Connect identity federation, and WCAG 2.0/Section 508 accessibility compliance. • Implementation, migration, training, 24/7 support, and ongoing software updates for a total contract term of approximately five years plus the initial rollout phase. • Mandatory submission deadline May 5, 2026; questions due April 23, 2026. Evaluation weighted on cost, functional compliance, support response time, training approach, and vendor capability.