EMS BILLING SERVICES FOR THE WEST HARTFORD FIRE DEPARTMENT

The Town of West Hartford is seeking a qualified vendor to provide comprehensive Emergency Medical Service (EMS) billing and collection services for its fire department’s advanced‑life‑support program. The contractor must handle full‑cycle billing, meet state and federal regulatory standards, deliver reporting, maintain compliance, and support a smooth transition beginning early January 2027. • Provide end‑to‑end EMS billing, collections, and patient‑support services, including multilingual support and a toll‑free help line. • Create and maintain policies for diagnosis documentation, payer contracting, write‑offs, payment plans, HIPAA compliance, and business‑continuity planning. • Deliver monthly performance reports, conduct formal reviews at 3, 6, and 12 months (with at least one on‑site review), and supply training for all staff. • Contract term is one year with two optional two‑year renewals, subject to performance reviews.