6100066884

The Pennsylvania Department of Corrections (DOC) is issuing an RFI to gather information on commercially‑available mobile‑application solutions that can securely support clients of the Office of Victim Advocate (OVA). The desired solution must integrate with OVA’s existing case‑management system, allow secure user registration using existing client IDs, provide push notifications, enable clients to view and receive letters (PDFs), submit contact‑information updates, and upload documents. Respondents are asked to detail functionality, security, integration approach, cost structure, implementation timeline, and support options. The RFI is not a solicitation; responses will be used to shape a future procurement. • Secure mobile app with authentication/authorization tied to OVA client IDs • Integration with OVA case‑management database for letter retrieval and document upload • Push‑notification capability for new letters or updates • Audit logs for user activity, contact updates, and document submissions • Optional mobile‑web version, accessibility compliance, and multi‑factor authentication options • Detailed cost, licensing, support, and implementation timeline information required