Description
The State of California seeks a vendor to provide 24/7 American Sign Language Video Remote Interpreting (VRI) services to all Department of Corrections and Rehabilitation facilities and related state agencies. The contractor must supply certified interpreters for medical, legal, and sensitive hearings, as well as qualified‑only interpreters for lower‑risk situations, using an approved SIP‑based VRI platform that meets specific video quality standards. Services are billed by the hour under Business‑Hour and Emergency‑Hour rates, with on‑demand response times of 30 seconds (average) and a maximum of 5 minutes. The contract includes extensive reporting, HIPAA compliance, and a mandatory 25 % “as‑needed” contingency line item for each location.
• Scope covers over 150 CDCR prisons, medical facilities, parole offices and headquarters units across California.
• Requires RID/NAD (or California DOR) certification for each interpreter and the ability to sign a HIPAA Business Associate Agreement.
• Contractor must provide insurance (≥ $1 M CGL), workers’ compensation, and meet numerous compliance certifications (Small Business, DVBE, civil‑rights, Darfur/Iran, etc.).
• Hourly rates will be submitted via an Excel Rate Sheet; the State will issue separate purchase orders per location and pay monthly in arrears.
• Contract term runs from 1 January 2027 to 31 December 2029, with the potential for extensions or additional locations.