RFP for Phone System Support – Three Year Contract (FY26-FY28)

The Providence Public Schools is seeking a vendor to provide phone system support for multiple school locations. The contract will be for a period of three years, from January 1, 2026, to June 30, 2028. The vendor will be required to provide on-call support, including a 2-hour response time during business hours and after-hours/holiday/weekend. The vendor will also be required to provide hourly labor rates for support calls, including calls outside of business hours. The phone systems covered are Mitel software and equipment, and the vendor will be responsible for repairing or replacing equipment as per the manufacturer's warranty terms. • The contract will be for a period of three years, from January 1, 2026, to June 30, 2028. • The vendor will be required to provide on-call support, including a 2-hour response time during business hours and after-hours/holiday/weekend. • The vendor will be required to provide hourly labor rates for support calls, including calls outside of business hours. • The phone systems covered are Mitel software and equipment. • The vendor will be responsible for repairing or replacing equipment as per the manufacturer's warranty terms.