Medi-Cal Navigation Services

The County of Sacramento’s Department of Human Assistance (DHA) seeks a qualified nonprofit organization to provide high‑volume Medi‑Cal navigation services for the “New Adult” population (ages 19‑64) beginning January 1 2027, when new work‑requirement rules take effect under H.R. 1. The contractor will assist applicants and current recipients with pre‑application outreach, document collection, BenefitsCal navigation, renewal processing, and reporting of work‑requirement compliance, including multilingual and culturally competent support. The initial contract runs February 1 2027 – June 30 2027 (≈5 months) with two optional one‑year extensions, contingent on funding. Proposers must be 501(c)(3) community‑based organizations operating within Sacramento County, possess existing BenefitsCal/Assistor capabilities, and demonstrate prior Medi‑Cal navigation experience. All work must comply with strict PII security, confidentiality, and reporting requirements. The RFP includes a mandatory proposers’ conference on October 20 2026 and a submission deadline of November 3 2026. • Provide outreach, application assistance, and renewal navigation for Medi‑Cal “New Adult” enrollees. • Deliver multilingual (English, Spanish, Russian) support via phone, in‑person, and online platforms. • Meet high‑volume service expectations; assist with work‑requirement documentation (80 hrs/month, $580 income threshold). • Maintain PII security per California and Federal standards; submit monthly performance reports. • Contract term: 5 months (Feb 1 – Jun 30 2027) with up to two one‑year renewals. • Required qualifications: 501(c)(3) status, Sacramento County presence, BenefitsCal/Assistor accounts, prior Medi‑Cal navigation experience.