INMATE TELEPHONE AND COMMUNICATION SERVICES

Greenville County is seeking a qualified vendor to design, install, operate, and maintain a turnkey Inmate Telephone System (ITS) and related communication services for its Detention Center (≈1,600 inmates). The scope includes prepaid/collect call capabilities, biometric PIN verification, real‑time call detail records, call monitoring/recording, integration with the jail management system, multilingual support, and compliance with FCC rate caps. The vendor must also provide correctional‑grade tablets (hardware, secure charging/storage, Wi‑Fi network, content management), a mail‑scanning service (personal and legal mail), video visitation via tablets, and a comprehensive investigative platform with analytics, attorney‑client privilege handling, and 12‑month data retention. All equipment remains the vendor’s property, with 24/7/365 technical support, a 99.5% system uptime guarantee, and a dedicated account manager. Implementation of the tablet program must be completed within 60 days of contract execution, with phased roll‑out options. The contract will run for an unspecified term, with award anticipated October 23 2026 and contract start November 6 2026.