Janesville Transit Request for Proposals for Paratransit Services

The City of Janesville is seeking a contractor to provide paratransit services for eligible riders within the Janesville service area. The contractor will be responsible for providing door-to-door paratransit services, including transportation for individuals with disabilities. The City is looking for a contractor that can provide high-quality, cost-effective, and efficient services. The contract will be for a period of one year, with the option to renew. The contractor will be required to provide vehicles, maintenance, and staffing for the paratransit services. Some key points to consider: • The contractor must provide door-to-door paratransit services for eligible riders. • The contractor must have experience in providing paratransit services or similar door-to-door transportation services. • The contractor must have a safety program in place that complies with federal regulations. • The contractor must provide reports on a monthly basis, including trip reports, untimely pick-up reports, and complaint reports. • The contractor must have a process in place for handling customer complaints.