Dispatch Telephony System

The State of Tennessee, Department of Safety & Homeland Security is seeking information for a cloud-based call handling and management telephony system for its Tennessee Highway Patrol (THP) Dispatch centers. The system should be able to connect the dispatch centers with the public and other agencies, and provide features such as routing calls, recording calls, real-time analytics, and integration with a Computer-Aided Dispatch (CAD) database. The system should also be able to receive and process multiple types of calls, and provide automatic number identification (ANI) and automatic location identification (ALI) for first responders. • The system should be able to handle next generation 911 calls and provide a one-button process for transferring calls to other PSAPs and ECCs. • The system should be able to record calls continuously, even when transferred to another number. • The system should be able to provide role-based functions for monitoring and interrupting calls. • The system should be able to configure automatic and manual location information updates from the ALI. • The system should be able to display historical call information, including user history and history based on ANI 10-digit telephone number.